Here at Ralph Chambers & Associates, we are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you or provide us, will be processed by us.
By visiting our website or engaging with our practice to provide veterinary services, you are accepting and consenting to Ralph Chambers & associates to collect and store data that will be needed from you.
INFORMATION CATEGORIES WE MAY USE
To be able to register you as a client we may collect and process the following data about you and your animals.
INFORMATION YOU GIVE US
you may give us information about you and your animals by filling in forms on our website - www.ralphchambers.co.uk or by corresponding with us by phone, email , face to face in our practice. This include information you provide when you engage us to provide the services described in our terms and conditions, register to use our website, subscribe to our services, participate in discussion boards or other social media functions on our webite (eg facebook) or even when reporting a problem with our website. The information given will be stored and processed in the UK.
INFORMATION WE COLLECT ABOUT YOU
As standard to the majority of websites that you visit on a daily basis, we may automatically collect the following information.
INFORMATION WE RECIEVED FROM OTHER SOURCES
We may recieve information about you if you use any other websites we operate or the other services we provide. We may collect the following data about you:
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. we are also working closely with third parties (for example- business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also recieve information about you when your pet is referred to us by another practice.
HOW WE USE YOUR PERSONAL INFORMATION
We process your data to provide services and products defined in our terms and conditions. Our legal basis for processing this data falls into one of the following categories:
We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services defined in our terms and conditions. These include:
Where we share your information with third parties, we ensure they only recieve the information they need to fulfil their services to us. We have data processing agreements in place which define how they use your data, how to protect it and what to do when our relationship with them are terminated.
We will retain information about you for as long as we have legitamate business interesr to do so. After this your information will be securely destroyes=d where possible or at lease anonymised where destruction is technically impossible.
SECURING YOUR INFORMATION
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We Only allow access to your information to those who habe legitamate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Under the GDPR you have the following rights over your information:
YOU HAVE THE RIGHT TO DEMAND ACCESS TO YOUR OWN PERSONAL DATA
You have the right to demand confirmation that we process your data, to receive a copy of your data,and you have any other information about how and why we process your data.
YOU HAVE THE RIGHT TO DEMAND THAT YOUR PERSONAL DATA IS CORRECTED
Ypu have the right to request that we rectify your personal data if it is incomplete or inaccurate.
YOU HAVE THE RIGHT YO DEMAND THAT WE DELETE YOUR PERSONAL DATA
In some circumstances, you have the right to demand that we delete your personal data unless there is a reason for us to continue processing it.
This right applies if we have no further use for your data, if you recind your consent for processing particular categories of your data, or if you oppose the manner in which we process your data.
YOU HAVE THE RIGHT TO DEMAND THAT WE LIMIT THE PROCESSING OF YOUR DATA
You have the right to demand that we limit processing of personal data we hold about you, this right applies when:
YOU HAVE THE RIGHT TO OPPOSE OUR PROCESSING OF YOUR DATA
you have the right to oppose our processing of your personal data if our legitamate interests impose on your rights and freedoms in law.
Additionally, you have the absolute legal right to oppose our processing your data if we are doing it for the purpose of direct marketing.
YOU HAVE THE RIGHT TO RECIND YOUR CONSENT
Where we process your personal data with consent as our legal basis for processing eg: for direct marketing, you have the right to withdraw that consent at any time. Please contact the practice if intending to recind your consent.
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